We help you think through and implement your major opportunities

> Corporate development
> Strategic roadmap development
> Opportunity assessment
> Go to market planning
> Programme and project management
> Digital transformation
> Customer experience research and design
> Customer journey development and optimization
> Cybersecurity and tools

Loyalty Programmes

Whether it’s design, grow or transform, we develop solutions that work for you and your customers

> Financial design

> Engagement strategies

> Liability management

> Programme rules and loopholes

> Fraud and risk

> Partnerships

> Systems and back office operations

> Member servicing

> Data science, reporting and visualization

partnerships

We have extensive global expertise in developing sustainable and mutually value accretive commercial relationships

> Commercial strategy

> Ecosystem design

> Contracting

> Negotiations

> KPIs and performance measurement

> Relationship management

We help your teams better understand and engage with your customers

> Lifecycle marketing

> Social and PR

> Audiences

> Customer lifetime value

> Propensity modelling

> Customer segmentation

> Churn analysis

marketing